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How we approach diagnostics:

The toughest part in car service and repair today is in correctly diagnosing a problem.

Most mechanics in dealerships say they know “the tricks” associated with a car because they only work on that kind of car and have a great deal of experience. Unfortunately, in today’s times, mechanics tend to go where the work is, meaning that they will move from one dealership to another. This means that the experience that they have now has to be re-gained, since each make of car has its own “tricks.” Also, each car changes and evolves every model year – so the “tricks” keep coming and will never stop.

The good news is that it is relatively simple to install a new part. The bad news is that if the new part doesn’t make things better, then the mechanic goes for the next part – and this goes on until the problem goes away (hopefully not at your cost).

In my experience, this is an expensive approach to fixing the problem – and does not guarantee that the problem won’t come back again.

When a shop chooses to work with its customers (rather than a specific set of cars), a different approach is needed for diagnostics.

The mechanic’s experience needs to be based on the fundamental logic of car’s systems – not “tricks”. The shop must possess that appropriate tools and resources – as well as an internal training program that teaches diagnostic techniques that assure that the right part is replaced – the first time.

Our approach not only includes the basic tools that are used in the industry such as scanners and OEM repair manuals, but goes beyond these to include participation in on-line repair forums, internet-based repair history libraries, bulletin boards and other resources for information.

When it comes to the actual diagnosis, we also perform bench testing (whenever possible) involving laboratory quality test equipment.

In the end, this is the best way to ensure that the problem is correctly diagnosed and resolved.